Return & refund policy

Return window

You may request a return within 7 days of delivery for unopened items in their original, undamaged packaging with all accessories and documentation included.

Items that cannot be returned

• Opened toner, ink and other consumables, unless defective.
• Software, licences and activation keys once issued.
• Special-order or custom-configured hardware.
• Products damaged after delivery through misuse or improper installation.

Defective or incorrect items

If an item arrives faulty or does not match what you ordered, contact us within 48 hours of delivery. We will arrange collection at our cost and provide a replacement or full refund once the item is inspected.

How to start a return

• Contact us with your invoice number and the reason for return.
• We issue a return authorisation and collection instructions.
• Pack the item securely in its original packaging.
• Returns received without authorisation may be refused.

Refunds

Approved refunds are issued to the original payment method within 7–14 working days of the returned item passing inspection. Shipping charges are non-refundable except where the return is due to our error or a defective product. A restocking fee may apply to non-defective returns of large or special-order items, and will be disclosed before collection.

Exchanges

Exchanges for a different model or specification are handled as a return plus a new order, with any price difference settled at the time.

Statutory rights

This policy operates alongside, and does not limit, the rights available to you under Saudi consumer protection regulations.