Warranty

Coverage

Hardware products carry the manufacturer's warranty for the period stated on the product page or invoice, typically 12 months from the date of delivery unless otherwise specified. Warranty terms, service levels and claim handling follow the manufacturer's programme for the Kingdom of Saudi Arabia.

Consumables, including original and compatible toner cartridges, are covered by our own replacement guarantee against manufacturing defects for the shelf life stated on the packaging.

How to make a claim

• Contact us with your invoice number and the product serial or batch code.
• Describe the fault and, where possible, include photos or a printer error report.
• We confirm whether the claim is handled by us directly or through the manufacturer's service centre.
• Approved claims are resolved by repair, replacement or credit, at our discretion in line with the applicable warranty terms.

What is not covered

• Physical damage, liquid damage, power surges or misuse.
• Unauthorised repair, disassembly or modification.
• Consumable wear such as depleted toner or exhausted batteries.
• Products with removed or altered serial numbers.
• Software, data loss and any consequential business losses.

Your statutory rights

Nothing in this policy limits the rights available to you under the consumer protection regulations of the Kingdom of Saudi Arabia.

Questions

For warranty questions, contact our support team through the contact page and quote your invoice number.